System Network Administrator

About RedRock Information Security:

RedRock Information Security has provided information technology solutions to the financial sector since 2007. We specialize in providing technology solutions to ease the compliance and technology concerns of the 21st century. Our professional scope ranges from architecting, designing and supporting networks and data cabling solutions to security auditing, policy/procedure engineering, network engineering and implementing telecommunication systems.

Our customers love calling us. Tired of dealing with irate customers dragging your mood down throughout the day? That won’t happen here. Our customers understand the necessity of the support we provide and our best-in-class team takes pride in making our vision of distinctive quality and unparalleled customer service real.

We don’t just work hard, we also take time to get out of the office and play. If you want a say in what we do or where we go, be sure to ask about our employee-run culture committee! We regularly provide lunch and at least once a month, we buy dinner. In the summer we’ll buy brats, dogs and burgers and grill out back (yes, we buy the beer too).

We are seeking a Systems/Network Administrator to join our team! You will be responsible for interfacing with customers to provide system and network support and assist with new project implementations.

Essential Duties and Responsibilities:

·       Manage service tickets to comply with service level agreements

·       Manage and update enterprise email systems (Microsoft Exchange and Office 365)

·       Ability to install Windows Desktop operating systems from bare metal

·       Familiarity with Microsoft Office & Office365 Suites

·       Ability to install Windows Server systems from bare metal and configure basic services such as Active Directory, DHCP, Group Policy, etc.

·       Troubleshoot network, firewall, server and workstation issues as needed

·       Intermediate level of knowledge regarding the configuration and management of firewalls, routers, and switches

·       Daily network maintenance and troubleshooting

·       Occasional onsite Installation and troubleshooting of network software applications

·       Maintains high customer satisfaction level by providing best-in-class support

Qualifications:

·       3 years minimum experience

·       Experience with Microsoft Windows 10 and Windows Server Operating Systems

·       At least one certification from the following required: MCITP, MCP, CCNA/CCDA/CCNP, Project+, Network+,Security+,VCP or equivalent

·       Strong knowledge of Internet communication protocols (TCP/IP, DNS, DHCP, SNMP)

·       Strong communication skills

·       Courteous and helpful demeanor

·       Detail oriented

·       Follow organizational standards

·       Ability to work well in a team environment as well as independently with minimal supervision

·       Excellent customer relationship management skills

·       Ability to clearly document procedures

·       High school or equivalent education

·       Must possess a valid driver’s license

·       Submit to a civil and criminal background check

·       Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50lbs unassisted), bending, standing, climbing, or walking

Preferred (But Not Required):

·       Experience in a Managed Service Provider environment

·       Microsoft 365 Certified: Enterprise Administration Expert

·       Knowledge of RMM and PSA tools

·       Familiarity with Fortinet firewalls, VMware, SAN architectures

·       Banking or Credit Union industry experience

·       Associate or higher level degree in computer information systems, cyber security or related field

·       Mitel VoIP experience

Benefits:

·       PTO/Vacation

·       Holidays

·       401k with employer match

·       Ongoing education budget

Job Type: Full Time

Location: Grand Rapids, MI 49508

Work Environment: Office and occasional onsite