IT Support Specialist

Qualifications

Required Minimum Qualifications:

• Ability to solve complex IT issues with little to no supervision
• Knowledge of various network servers, storage arrays, routers, switches, and desktop platforms
• 2+ years experience working in a help desk environment
• 2+ years experience working with the following:

• • Microsoft Office 365
  • Microsoft Client Operating Systems
  • Microsoft Office

Additional Preferred Qualifications:

• IT certifications (e.g., CompTIA, A+, Microsoft)
• Microsoft Windows Server/Active Directory/Azure AD experience
• Experience working with ConnectWise Manage and Automate
• Knowledge of various network practices and protocols including but not limited to TCP/IP, IPSEC, VPN, RDP, LDAP, NAT, DNS

Full Job Description

Job Title: IT Support Specialist

Minimum Requirements to be considered for this position:

• Education: Bachelor’s degree with at least two years of coursework in computer sciences or demonstrable on-the-job equivalent experience.

• 2 years of experience providing technical desktop and systems support in an MSP or large multi-platform and multi-operating systems environment.

• A valid driver’s license is required

Overview

Assist with setup, management, and maintaining IT systems. This includes installing hardware, configuring server and backup systems, and providing vendor support as necessary as well as engaging with customers, relaying technical information, and troubleshooting.

Must be able to work independently as well as function within a team of other technicians.

IT Support Specialist Duties and Responsibilities

• Troubleshoot Issues – monitor devices and applications for performance problems and provide customer troubleshooting support.

• Write Documentation – document procedures, device statuses, and other important technical information, recording details of the troubleshooting processes.

• Ensure Compliance –Ensure all output meets compliance standards by following established policies and procedures for network security.

Additional IT Support Specialist Skills and Qualifications

Technicians are skilled problem-solvers who communicate effectively with customers and team members. They maintain high standards in their work. We expect the following from our Support Specialists:

• Problem-solving skills

• Customer service

• Attention to detail 

• Time management

DRIVER’S LICENSE: This position requires using a personal or company-owned vehicle while conducting company business. Must possess a valid Michigan driver’s license and an acceptable driving record.

SPECIAL REQUIREMENTS: Must be able to perform physical activities, such as but not limited to lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing, or walking. Must be willing to submit to criminal and civil background checks.

Job Type: Full-time

Pay: $50,000-$80,000 per year

Benefits:

• 401(k)
• 401(k) matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Paid time off
• Professional development assistance
• Referral program

Schedule:

• 8 Hour Shift
• Day Shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Work Locations:

• One location

Work Remotely:

• No

Ability to Commute/Relocate:

• Grand Rapids, MI 49508: Reliably commute or planning to relocate before starting work (required)

Education:

• High School or equivalent (Required)