SMS Technical Support Terms & Conditions

Agreement to Terms

By providing your mobile phone number and consenting to receive text messages from RedRock Information Security (“RedRock,” “we,” “us,” or “our”), you agree to these SMS Technical Support Terms & Conditions.

Service Description

Our SMS technical support service provides text message communications related to:

  • Remote technical assistance and troubleshooting
  • Instructions for downloading diagnostic applications
  • Links to screen-sharing and remote access tools
  • Technical support appointment reminders and scheduling
  • Status updates on ongoing support tickets
  • General technical support communications

Consent and Opt-In

By providing your phone number, you expressly consent to receive technical support text messages from RedRock Information Security. This consent is not a condition of purchasing any goods or services from us.

Message Frequency

Message frequency varies based on your technical support needs and active support requests. You may receive anywhere from occasional messages to multiple messages per day during active support sessions.

Message and Data Rates

Standard message and data rates may apply as determined by your mobile carrier. RedRock is not responsible for any charges incurred from your mobile carrier.

Supported Carriers

This service is available to users on major U.S. mobile carriers. Service may not be available on all carriers or in all areas.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by:

  • Replying “STOP” to any text message from us
  • Texting “STOP” to our support number
  • Contacting us at [email protected]
  • Calling our main office during business hours

After opting out, you will receive one final confirmation message, and then no further messages will be sent unless you opt in again.

Help Information

For help or questions about our SMS service, reply “HELP” to any message or contact us at:

Privacy and Data Protection

Your phone number and SMS interactions are governed by our Privacy Policy, available at https://www.redrockis.com/redrock-privacy-policy/. We do not share your phone number with third parties for marketing purposes.

Technical Limitations

We cannot guarantee that messages will be delivered or received in a timely manner. SMS should not be used for emergency communications. For urgent technical support, please call our office directly.

Accuracy of Information

While we strive to provide accurate information via SMS, technical instructions and links are provided as-is. Always verify critical information through our official website or by contacting support directly.

Modification of Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Continued use of our SMS service after changes constitutes acceptance of the modified terms.

Termination

We reserve the right to terminate SMS service to any user at our discretion, including for misuse of the service or violation of these terms.

Limitation of Liability

RedRock IS shall not be liable for any damages arising from the use of or inability to use our SMS service, including but not limited to delays, failures, or errors in message delivery.

Governing Law

These terms are governed by the laws of the state of Michigan, without regard to conflict of law principles.

Contact Information

For questions about these terms or our SMS service:

RedRock Information Security
Email: [email protected]
Website: https://redrockis.com
Phone: (616) 534-1500

Last Updated: 06/19/2025